Terms of Service

These terms are governed by Spanish law. The Spanish version is the legally binding one. This English version is provided for informational purposes only.

1. Subject matter and acceptance

These Terms of Service govern the contractual relationship between RegularizaEsp ("the Firm") and any client who engages services through regularizaesp.com. Engaging any service implies full acceptance of these Terms.

2. Services

The Firm provides legal advisory and representation services in immigration and residence matters, including but not limited to:

• Analysis and diagnosis of the client's administrative situation.
• Processing of regularisation applications under applicable Royal Decree (social, labour, family ties and other categories).
• Preparation and submission of documentation to the relevant authorities.
• Case monitoring before competent bodies (Immigration Office, Government Sub-Delegation, Police Commissioners).
• Administrative and judicial appeals.
• One-off legal consultations on immigration matters.

The precise scope of each engagement will be set out in the individual fee proposal or letter of engagement provided before services begin.

3. Engagement process

3.1 Initial enquiry

Clients may request information and a preliminary assessment through the site form or by emailing info@regularizaesp.com.

3.2 Fee proposal and engagement

Following case assessment, the Firm will send a detailed fee proposal specifying the scope, fees and payment terms. Express written acceptance of the proposal (including by email) constitutes a binding services agreement.

3.3 Documentation

The client must provide the documentation requested at each stage. The Firm cannot guarantee favourable outcomes where documentation is incomplete, inaccurate or does not meet legal requirements.

4. Fees and payment

Fees are determined by service type, case complexity and estimated time. Prices shown on the site are indicative; the binding price is set in the individual fee proposal. Invoices are issued for all services rendered.

Fees do not include administrative charges, notarial fees or third-party costs unless expressly agreed.

5. Client obligations

• Provide truthful, complete and up-to-date information about their situation.
• Supply requested documentation within the time frames indicated.
• Pay agreed fees on time.
• Notify the Firm of any changes that may affect the case.
• Not submit false or altered documents, on pain of immediate contract termination and potential criminal liability.

6. Firm obligations

• Provide services with the diligence and competence required of an immigration law specialist.
• Keep the client informed of case progress.
• Maintain strict confidentiality over all client information.
• Retain client documentation for the period required by applicable law.

Legal services are best-efforts obligations, not guarantees of outcome. The Firm does not guarantee the granting of any permit or authorisation, as decisions rest exclusively with the competent authority.

7. Termination and withdrawal

7.1 Termination by the client

The client may terminate the engagement at any time by written notice. The Firm will invoice for work completed up to the termination date.

7.2 Termination by the Firm

The Firm may terminate the engagement in case of non-payment, material breach by the client, submission of false documents, or supervening circumstances that prevent professional performance.

7.3 Distance contracts — right of withdrawal

Consumer clients have 14 calendar days to withdraw from a distance contract without giving reasons, provided services have not yet begun with the client's express consent, under EU consumer protection law.

8. Limitation of liability

The Firm is not liable for administrative decisions beyond the lawyer's control, administrative delays, legislative changes, or the client's failure to fulfil their obligations. Liability is in any event capped at the fees actually received for the specific service, except in cases of wilful misconduct or gross negligence.

9. Confidentiality and professional secrecy

The Firm is subject to professional secrecy obligations under the Spanish Bar Statute. All client information will be treated strictly confidentially and will not be disclosed to third parties without express authorisation, except where required by law.

10. Data protection

Personal data processing is governed by our Privacy Policy, which forms an integral part of these Terms.

11. Governing law and jurisdiction

These Terms are governed by Spanish law. Any disputes shall be subject to the exclusive jurisdiction of the Courts of Barcelona, without prejudice to the rights afforded to consumers under applicable consumer protection legislation.

EU consumers may also use the European Commission's online dispute resolution platform: ec.europa.eu/consumers/odr.

Contact

For queries about these Terms, contact the Firm at info@regularizaesp.com.